Customer Service

Please note: We regret that at this time, we are only able to ship to locations within the United States.

Frequently Asked Questions

What payment methods are accepted?

You can pay for purchases at the Yahoo! Company Store website using Visa, MasterCard or American Express.

How do I know my credit card and purchasing information is secure?

Your security is our priority. Yahoo! Company Store uses the industry standard SSL (Secure Socket Layer) encryption when transmitting your payment information. With most browsers, you'll see an icon resembling a padlock displayed on the bottom of the window during SSL transactions. Any time the Yahoo! Company Store asks for a credit card number, it will be SSL encrypted and stored securely on our servers.

Will I be charged sales tax on my order?

The Yahoo! Company Store collects sales tax on taxable items shipped to the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NY, OH and TX.

How can I determine the shipping rate and delivery time for my order?

All orders are shipped with care using UPS. To see the shipping rate for your order, use our handy shipping calculator during checkout. Rates are based on weight, location, and chosen shipping method.

We will make every effort to ship your order within one business day following payment verification. Orders will usually be received within seven to ten business days using UPS Ground. If you need an item faster, please select one of our expedited shipping options.

We regret that at this time, we are only able to ship to locations within the United States.

Can I check the status of my order online?

Yes. Once your order has shipped, you will receive an order confirmation email that includes a link for you to check your order status online.

What if I need to return or exchange an item?

Your satisfaction is important to us. If something isn't right, please let us know.

Items purchased in the online store can also be returned or exchanged in person at any of our Yahoo! Store locations in Burbank, Santa Monica and Sunnyvale.

Returns

We will gladly accept merchandise in original condition, with original invoice, for a full refund (minus original shipping cost) within 30 days of the delivery date. After 30 days, an online store gift certificate will be issued. Without original invoice, an online store gift certificate will be issued for the current resale value. For your convenience, a return shipping label is included with your order.

Exchanges

Simply use the return shipping label included with your purchase to send back items in original condition, with original invoice, within 30 days of the delivery date. Please specify on the invoice what new item you'd like to receive. We will process your exchange and notify you of any additional charges to your account.